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FAQ - frequent questions

Preguntas frecuentes - Dudas

    Steps of the purchase - How to buy?

  • STEP 1 - Finding the bus service

    1 - Choose the origin and destination of your trip. In the drop-down menu, you will first find the highlighted locations and then, in alphabetic order, the remaining locations.
    2- Choose one way trip or round trip: depending on whether your trip is one-way or with a definite return date.
    3- Enter the trip date for the outward, and for the return, if any.
    Then, press SEARCH and you will be informed of the available services that you have for the requested dates.

  • I cannot find a service, route or city

    If the searched route is not within the services provided, a message will be displayed, with the following message: Your query yielded no results.

  • This may be due to two different reasons:

    1- The date entered is older than 30 days from the day of the search.
    2- We currently do not offer services for the requested routes/destinations.
    It is suggested to search for a service within 30 days from the day of your search.

  • STEP 2 - Service selection

    The system will inform you of the services found, different qualities, dates, time of departure and arrival, the price of one way or round trip, number of free seats and the cart (drawing) to choose and continue to the next step.
    Select the service which you want to travel and press NEXT, (figure below the cart) or the green arrow on the upper side of the screen for the next step.

  • Commercial terms:

    To continue with your purchase, you need to read and accept the terms and conditions.
    Press NEXT, or the green arrow on the upper side for the next step.

  • STEP 3 - Choose your seat

    Here you have to choose the seat in which you want to travel.
    The seats in orange are not available. The rest of the colors are available, the colors help you identify the quality of the different services.
    Choose a seat and press NEXT, or the green arrow on the upper side for the next step.
    Important: your choice will be confirmed once the authorization process of your credit card is finished.

  • STEP 4 - Passenger information

    If you purchased here previously, enter the number and type of document, and press search in the magnifying glass, so you don't have to enter your personal information again.
    Check if the information is correct and advance to the next step.
    If it's your first purchase, enter the requested data:
    1- Type of the document (of the passengers):
    • DNI (National identity card)
    • PASS (Passport)
    • CED (Cédula)
    • LE (Libreta Electoral - Perú)
    • LC (Libreta Cívica - Civic book)
    • RG (Documento de Identidad - Identity document - Brazil)
    • RNE (National Register of Foreigners)
    • CPF (Brazil's Social Security Numbers)
    • RUT (Rol Único Tributario - Tax Identification Card)
    • CURP (Clave Única de Registro de Población - Unique Population Registry Key - México)
    2- Passenger's document number.
    3- Name.
    4- Surname.
    5- Email account where you want to receive the ticket.
    6- Nationality.
    7- Check in "This is the person who pays" if the passenger is the owner of the card with which the ticket(s) will be paid.
    CLICK NEXT or the green arrow on the upper side to advance to the next step.

  • STEP 5 - credit card payment

    Enter the requested data.
    This transaction must be made by the card holder.
    1- Choose the card you wish to pay with.
    2- ID of the cardholder.
    3- Fees or payment plans available for the card.
    4- Name and surname of the card holder.
    5- Email account of the card holder.
    6- Phone number.
    7- Nationality.
    8- Date of birth.
    All of the data is mandatory.
    The credit card holder can buy tickets, even if he is not one of the passengers.
    The company reserves the right to confirm these operations, via telephone, for your own safety.
    After all data is loaded, press NEXT, or the green arrow on the upper side to advance to the next step.
    Enter the security data of your card:
    1- Enter the digits of the card with which you will make the payment (without any dashes or spaces).
    2- Enter the card expiration date.
    3- Enter the security code: NEVADA has no code, therefore leave the space blank.
    Select finish purchase or check out.

  • STEP 6 - Purchase Information

    AUTHORIZED PURCHASE
    Carefully check the services purchased.
    You have the option of printing the tickets at that time, or later, from the emails you previously informed.
    IMPORTANT: YOU MUST PRINT THE TICKETS TO TRAVEL.
    REJECTION OF PURCHASE: In case that your purchase is rejected, please contact customer service using the contact form

  • Can I travel without the ticket or passage?

    If you are travelling with Andesmar, Tramat or El Rápido Internacional you will be able to board the bus and travel just with the document/ID used when buying. It is not possible to board the bus or travel with the rest of the bus companies.

  • Exchanges and/or returns:

  • Can I return or change the date of my ticket?

    The passages acquired through this site, can be changed of date (exchanged) or returned; only by the same means and paying withholdings.
    For returns click here.
    To change the date, click here and fill in the form.

    Hours: To perform exchanges or returns, the hours are; Monday to Friday from 8 AM to 9 PM, Saturdays from 9 AM to 9 PM, Sundays and holidays from 11 AM to 7 PM west (GMT -03: 00). WITHOUT EXCEPTION.

    Withholdings:
    If the ticket is returned, shall be retained:
    • 30% if returned within 24 hours.
    • 20% if returned within 48 hours.
    • 10% if returned within more than 48 hours.

    If the ticket is exchanged, shall be retained:
    • 30% if returned within 24 hours.
    • 20% if returned within 48 hours.
    • 10% if returned within more than 48 hours.

    IMPORTANT: The aforementioned deductions may vary according to the commercial terms of each transportation company. Refunds or exchange charges will be made to the credit card authorized at the time of the purchase of the tickets. WITHOUT EXCEPTION.
    The ticket returned may have an additional retention.

  • Can I return my tickets online?

    The return of the tickets online can be only made by the holder of the credit card that paid for the tickets. Click here to return the tickets..

  • How to return of my tickets online: instructions

    Please fill in the form with the following information:
    1- Document/ID type and number of the card holder.
    2- Enter the identifier code received in your email account when buying the ticket.
    3- Enter the first 6 digits and the last 4 digits of the credit card used.
    4- Enter the verification code shown in the image. Press search.
    5- Choose the tickets that you want to return.
    6- Some credit cards do NOT accept partial returns, so, if you bought more than one ticket in the same transaction, you will have to return all of the tickets. (Nevada and MasterCard).
    7- Please keep in mind that this operation can only be performed up to one (1) hour before the service.
    8- Accept the conditions and press return tickets.
    9- The tickets are subject to return withholdings, published by the companies in their commercial conditions.

  • Passenger's data modification:

    If you want to change the passenger data, you must request it by completing the contact form with the data of the passenger that will travel: Name, last name, travel document number, email address and nationality.
    This operation can only be done by the credit card holder.
    Passenger's information change may have retentions depending on each bus company commercial terms.

  • Baggage:

  • What's the normal baggage allowance? (without paying fees or extra charges)

    With your ticket you can bring; a handbag and a package not exceeding 20 kg, as stipulated by Resolution ST 47/1995. If the transported baggage exceeds the regulatory limit, you will have to pay the amounts corresponding to excess baggage, these are governed by the values of parcel services of the transport company.

  • General conditions and recommendations:

    • All of your luggage for transportation is received in a closed package, without declaration of content.
    • Do not include valuables items (money, valuables, jewelry, documentation, calculators, videocameras, cameras, etc.) in your luggage.
    • The passenger may declare the value of the package, in that case, the luggage will be regulated by the regime and value of the transport of parcels.
    • For safety reasons, elements or items constituting a danger or risk for the vehicle, passengers or company personnel can not be transported.
    • PETS can not be transported.

  • Claims:

    • To make the claim you will have to contact customer service of the transport company.
    • All claims related to the baggage transported, should be formulated preferably before leaving the station or place where the trip ends, and inevitably within 24 hours after the end of the trip; having to prove by means of the presentation of the corresponding ticket or heel of control of luggage, its property.

  • I have lost my luggage. How do I get it back?

    If you have forgotten or lost your luggage you should contact the customer service of the company that transported you. Alternatively, when you arrive at the bus terminal, check with an agency of the same company on how you should proceed.

  • I think I have forgotten my belongings - How do I get them back?

    If you have forgotten your bags, wallet, your cell phone or any personal belongings, contact customer service of the company in which you were transported..

  • Travel: prior and further consultations:

  • Departure platforms:

    Make sure to ask at the bus terminal which one is the corresponding platform where you have to board the bus.

  • What do I have to submit to the bus driver in order to travel?

    You have to submit your printed ticket and your ID card.

  • I have a suggestion or question to make to a bus company.

    For any consultation, doubt, claim or suggestion you will have to fill in the contact form, HERE.

  • General inquiries about purchasing through Ticket Online

  • What do I need to buy my bus tickets on the internet?

    1- Name and surname of the passengers. ID number, or passport number with which you will travel.
    2- A credit card to make the payment.
    3- An active email account to receive and print the tickets.

  • How can I buy my tickets over the phone?

    You just have to contact us through our call center:
    From Argentina: 0810-333-6285
    From the rest of the world: 1-305-677-0535
    Hours: Monday - Friday 8 AM to 10 PM, Saturdays 9 AM to 9 PM, Sundays and holidays 11 AM to 7 PM, West time (GMT -03:00). Except 24 and 31 of December, where we will work until 4 PM.

  • Can I buy open date tickets?

    Not currently. But the open date tickets will be available soon.

  • Can I book tickets?

    Through Ticket Online you can buy a ticket, but it is not possible to book the seat.
    If you are part of a corporate account, then it is possible to make reservations through the Ticket Online Secretariat service.
    Call our advisors and ask for the benefits of this service.
    You can also ask any question HERE.

  • What credit cards have financing options/plans? Can I pay with a credit card?

    You may pay with Visa, Master, American Express, Naranja, Nevada, Diners, Cabal, Nativa and Argencard.
    The installment payment option is only available for credit cards issued in Argentina.
    Ticket Online offers the financing options that each transport company provides.
    Credit cards that are issued in a different place than Argentina cannot pay in more than one payment.

  • Do kids have to pay?

    Kids under 5 years old do not pay. Every transport company may have a different age limit, it is recommended to ask to the one you are travelling with.
    The minor will have to travel on your lap the entire trip, so we recommend you to think about your comfort.

    Important: for every adult, there can only travel 1 (one) minor under 5 years old.

    There's travel insurances for the minor who don't pay for the ticket.
    To obtain the insurance you must go to an agency of the transport company and, paying a minimum price, you will get the insurance to be covered before boarding the bus.
    In the case of persons under the age of 18 years old, it is the sole responsibility of the passenger to comply with the requirements of resolution 43 - E/2016 and to have the corresponding personal documentation and / or certified authorization before a scribe, as stipulated in the resolution mentioned.

  • Languages: Are there other available languages for my purchase?

    There's 5 available languages which you can select in the service search engine: Spanish, French, Portuguese, German and English.

  • Can I buy a ticket for someone else?

    Yes, it is possible, but make sure that you enter the passenger data and make sure to enter the correct passenger's email.

  • Are there any legal discounts or agreements available for my purchase?

    For buying the ticket using healthcare discounts, student discounts, disabled people discounts, minors insurance or any other kind of discount or benefit, you shall present yourself to the bus company agency.

  • Secure purchase:

    Each time you buy a ticket through Ticketonline or Voyenbus, the web browser connects to our website through the SSL protocol, this proves that you are actually on our servers, and ensures that all the information you enter will be encrypted, making it inviolable.
    You will notice the appearance of the HTTPS code in the address bar of your browser and a padlock in the lower bar on the left.
    We are backed up by Verisign and Certisur, 100% security guaranteed.

  • Commercial terms:

    If you want to read our commercial terms, please click here.

  • I have lost my ticket:

    If you bought your ticket through Ticket Online and you lost it, you have the following options:
    1- At the time of your purchase, we send a copy of your ticket to your email account, reprint that copy, that one has the same validity as the ticket you got at the end of the purchase process.
    2- If you do not have the copy of the ticket in your email account, you can print it here.

  • How do I request a VAT/IVA invoice for my ticket?

    To request an A invoice , of the services used, you shall contact the transport companies.

  • Service charge

    Passages purchased through Ticket Online, have a charge of 5% of the value of the ticket, or a minimum charge of $25.