You need the passenger's data (full name, ID and date of birth), the credit or debit card to make the payment and an e-mail where you can receive your ticket. If your ticket is paid by someone else, you will also need the same cardholder information.
1- Search and selection of the service:
2- Passenger Information:
Complete the information of each passenger (full name, date of birth, document with which they travel, and nationality). It is very important that these data are correct, so we suggest reviewing them before moving on to the next step.
3- Payment information
a)- Select the type of card you will use (credit, debit or issued abroad) and the number of installments.
b)- In “Cardholder data”, you can select one of the passengers (if applicable) or if it is another person who pays but does not travel, you must select “another person” and complete the requested data .
The company reserves the right to confirm these operations, for your safety.
4- Payment
The system will ask you to enter the card data (card digits, expiration date and security code), once the payment has been validated the purchase will be confirmed and you will receive them by email.
It is no longer necessary to print the ticket. It is now an E-Ticket.
When you finish the purchase, we send you the confirmation of the charge to the card and the E-Tickets in PDF file to your E-mail.
If you need to print it, you can download it here with the same data you entered during the purchase.
In the event that the purchase is rejected or you see an error during the process, contact Customer Service from here (https:/ /www.ticketonline.com.ar/contact.html), before making a new attempt.
Through Ticket Online, you can only access the purchase of the ticket, we do not have the seat reservation service or open ticket.
Depending on the transport company you choose to travel, there are the different credit cards options with which you can pay. Financing in installments is only viable for credit cards issued in the Argentine Republic and varies according to the transport company. Cards issued outside the Argentine Republic only allow the purchase to be made in one payment. You can check the current card promotions at the following link, (Here ).
You must place the order through our form indicating the number of the ticket for which you request the invoice, the CUIT of the company and Company Name (https://www.ticketonline.com.ar/contact.html).
You cannot make changes to date, time, passenger, category, origin, destination, you must return the ticket and make a new purchase.
The tickets purchased on this site may be returned and pay the withholdings provided in the commercial conditions.
Retentions:
If the ticket is RETURNED, it will be held:
IMPORTANT: The aforementioned withholdings may vary according to the commercial conditions of each transport company. Refunds will be made to the card used at the time of purchase. NO EXCEPTION.
You have to return the ticket through the same website that you bought.
You can make the return from the following link: click here .
In the case of not being able to make the return through the page, you can request it from ( here ) and wait for our confirmation by mail.
IMPORTANT: Keep in mind our opening hours so that your ticket is not expired and an agent can make the return for you.
Hours: Monday through Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 9 p.m., Sunday and holidays from 11 a.m. to 6 p.m. Western time (GMT -03:00). NO EXCEPTION.
This information does not appear oh the tickets, it is provided at the bus terminal. Please show up at the bus company office 1 hour before the departure to consult this information.
Yes, you can travel with your E-ticket.
You must also present the ID document that matches the one on the ticket.
If a minor is traveling alone, verify according to age, the extra documentation that must be presented.
If you bought your ticket through Ticket Online and you lost it or it did not arrive in your email, you have the following options:
You must send the correction request indicating the error and the correct data from our form here . Keep in mind that each bus company has a different criteria for this issue..
Bus Tickets purchases have an additional charge, it is detailed in the last step of the purchase.
If you wish to know the commercial conditions offered by Ticket Online, enter here.
With your ticket you can transport; a handbag and a package that does not exceed 20 Kg as stipulated by Resolution ST 47/1995.
When the transported luggage exceeds the regulatory limit, you must consult directly with the transport company if it is appropriate to pay an extra amount.
Children under 0 to 4 years of age do not pay a ticket, they must purchase insurance that is sold at the transport company window.
They do not have the right to use a seat.
ONLY ONE FREE TICKET FOR KIDS UNDER 5 YEARS OLD, PER ADULT.
From the age of 5, minors pay a ticket. Important: for each adult that travels, only 1 (one) child under 5 years old can travel.
In the case of trips for minors under 18 years of age, it is the responsibility of the passengers to comply with the requirements of Resolution 43 - E/2016.
Children between 6 and 12 years old may travel accompanied by a legal representative (Mother, father or guardian), authorized third party.
Teenagers from 13 to 17 years old can travel alone with the corresponding documentation and authorization signed by one of their parents.
In order to complete the procedure, you must present yourself at the transport company's ticket office in advance of the service's departure time to verify and validate that the data and documentation presented at the time of travel is correct, here.
For tickets with a disability certificate, you must go this link, where you will find all the necessary information to request the ticket.
At the moment we do not have this type of discount for web purchases, they must be presented at the ticket office with the corresponding documentation to access this discount.
o obtain the official university student discount according to Resolution M.O. and S.P. N° 103-72 you must present yourself at the official ticket offices of each transport company with the corresponding documentation.
It is the responsibility of the passengers to know and present the mandatory documentation before traveling, entering the destination to which you are going. You can check the requirements : here.
"Remember that if you do not meet all the requested requirements when boarding the bus, you will not be able to claim changes or refunds, without exception."
